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Do you accept returns?

Refunds and Returns Policy

At Skin and Glory we try our very best to ensure that you are happy with the personal care products you receive from us. If your product arrives damaged or faulty we may ask for photographic evidence as part of our refunds process.


All our products are freshly handmade to order, as such we do not offer refunds due to customers no longer wanting their product(s) without there being a fault with the item(s). But in the event you receive an incorrect order we will ensure to put this right. Please contact our Customer Care team on


We pride ourselves on choosing and combining ingredients that work in synergy to give you superb results. However if for any reason you are not unhappy with a product(s) please do contact us within 60 days of purchase and we will ensure to give you a full refund excluding delivery charges.

Ordering & Payments

What payment methods do you offer?

You can pay using Visa, Master Card, or PayPal, or Klarna.

Can I cancel an order online?

If you would like to change or cancel your order, please contact us at or via Live Chat on our website If your order has not yet been shipped, you will be refunded immediately. If your order has been shipped, you will need to contact the Customer Care team to arrange for a return once

you have received the order. Any refunds issued will not include any delivery costs incurred by yourself.


For more details on refunds and returns please see our Terms of Service.

Can I add or remove products from my order?

You cannot change your order once it has been placed, you will need to cancel your order and place a new order.


Can I change my delivery address?

If you wish to change the delivery address on your order please contact our customer care team on or Live Chat. Please note, this may delay your delivery times.

My orders arrived and its incorrect, what are my options?

In the event you receive an incorrect order, we are always happy to resolve this for you by contacting our Customer Care team at

For full details please see Returns and Refunds Policy in Terms of Service.


What are your offer terms and conditions?

All Skin and Glory offers are not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. No cash alternative available. Subject to

availability. Only one promotional code can be used per order. Free gifts and discount offers may be changed or removed at any time without warning.

How does the Welcome Offer work?

You receive 15% off your first order. You can redeem your discount in your shopping cart. Simply click ‘Redeem your coupon’ link and enter ‘FIRST15’ discount code and then click on 'apply’ button to redeem this offer. This offer cannot be used in conjunction with any other offer on We reserve the right to discontinue and/or change the welcome offer at any time without prior notice.

How do I use offer code?

You can redeem your discount in your shopping cart. Simply click ‘Redeem your coupon’ link and enter your code in the field and then click on 'apply’ button.

How does your two free face cream offer work?

With every order on totalling £40 or more you have the opportunity to select 2 complimentary face cream samples. Only one of each sample can be added per order. Please see our Terms of Service for full details.

How do I select my two free face cream samples?

Click onto the Free sample size link and select the two complimentary samples of your choice and add them to your basket. Please see our Terms of Service for full details.

Shipping and Delivery 

For full details on our Shipping and Delivery charges please see our Shipping and Delivery Policy here.

Do you deliver outside the UK?

Yes, Skin and Glory offers worldwide shipping. Please see our Shipping and Delivery Policy.

Where is my order?

You can check your order status by logging into your account and clicking on the Order History tab. 

How long will my order take to arrive?


Estimated Delivery Time 2-4 working days



Estimated Delivery Time 3-5 working days

Deliveries to addresses located in Europe are subject to delivery charges


Rest of World

Deliveries to Rest of the World are subject to delivery charges

Estimated Delivery Time 5-7 working days


Due the Covid-19 pandemic some areas are experiencing delays, due to this delivery times may vary.

What are your delivery charges?


Standard Delivery is free of charge on all orders over £40 to addresses in the UK

For orders totalling less than £40 a Standard Delivery charge of £2.90 will apply



Tracked and signed- £12.50


Rest of World

Tracked and signed - £25.00 

How can I track my delivery?

For non-UK deliveries, once your item has shipped, you can track your delivery via Royal Mail by adding your Tracking Number here. Your tracking number can be found on your shipping confirmation email.

My delivery arrived damaged, what are my options?

In the unfortunate event your order arrives damaged please contact our Customer Services team on or via Live Chat on our website where we can assist you.


For full details on our Refunds and Returns see our Terms of Service.

My order is being shipped outside the UK, will I have to pay customs charges?

If your order is being shipped outside of the UK, you will not be charged UK sales tax as part of your order but please note, your order may be subject to customs charges and tax that will need to be paid directly. We advise you to please check requirements with the local authority before placing your order.

Can I pay for my order in my local currency?

No, all transactions are conducted in GBP (£). You will be charged the GBP equivalent of your local currency.


Do you offer gift wrapping?

Unfortunately, we do not offer a gift-wrapping service. We do however intend to offer a gift wrapping service in the very near future.

Product questions

Are your products assessed?

Yes! We’re proud to say we do everything by the book. Each and every product has passed Cosmetic Product Safety Assessment by a qualified Cosmetic Chemist, and also uploaded to the Cosmetic Product Notification Portal. Both of which are legal requirements when selling cosmetic products.

Do you test on animals?

No, Skin and Glory have never tested on animals at any stage of product development and never will. We also do not contract with any third parties to conduct animal testing on our behalf. We are committed to the global adoption of alternative safety testing methods and the elimination of animal testing on cosmetics worldwide.

Are all of your products vegan?

While Skin and Glory’s products are not all 100% vegan, and never have been certified vegan, our goal is to use non-animal derived ingredients whenever possible. Since our ingredients are sourced from diverse resources, we cannot claim that any of our products are vegan. To ensure complete transparency and honest communication to our customers, we cannot guarantee that a particular product will always be free of animal-derived ingredients in the event we have to use a raw ingredient from a different manufacturer or source.


Sourcing ingredients from multiple places allows us to make sure we have our products in stock as much as possible (such as in the event of a raw ingredient shortage). It is our hope that in the future, as technology advances, we can assure all customer that all of our formulas are completely free of animal derived ingredients. That said, Skin and Glory never tests on animals and always formulates our products with as few animal-derived ingredients as possible. Product Development also continually looks for opportunities to change our formulas to remove animal-derived ingredients whenever possible. Full ingredient lists for all Skin and Glory’s products are located on the website for each formula. We are happy to inform you that the majority of our products contain no animal ingredients.


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